Frequently asked questions
Booking, prices, luggage, cancellation: answers to the questions we are asked most often.
Booking
How do I book?
Online using the booking form, by phone on +33 6 19 74 72 74, on WhatsApp or by email. We recommend booking ahead, especially for an airport transfer or during the holidays.
Can I book at the last minute?
We do our best to handle urgent requests, but cannot guarantee availability. In that case, calling us is the quickest option.
How do I change or cancel a booking?
Let us know as early as possible by phone or email. Any cancellation must be confirmed in writing to contact@avalpine.com.
Are there cancellation fees?
Between 72 and 48 hours before departure, 30% of the price is payable. Between 48 and 24 hours, 50%. On the day of the service, 100%.
Prices and payment
How are prices calculated?
Our prices are fixed. They depend on the distance, the vehicle and the time of the journey. The price given when you book is the final price, with no hidden charges.
What does the price include?
The chauffeur, fuel, tolls and insurance. Parking fees and waiting time beyond the free period are not included.
Which payment methods do you accept?
Bank cards (Visa, Mastercard, American Express), on board or via a secure payment link, cash, PayPal, and bank transfer for business accounts.
Do you require a deposit?
A deposit of 30% of the price may be requested at the time of booking.
On the day
My flight or train is delayed. What happens?
If you have given us your flight or train number, your chauffeur adjusts the pick-up time, with no charge for the delay.
How long will the chauffeur wait?
30 minutes after landing, 20 minutes after the train arrives and 15 minutes at an address. Beyond that, waiting time is charged at €1.50 per minute.
Is luggage included?
Yes, standard luggage is included, as long as there is room. If you are bringing skis, a bike or oversized luggage, please mention it when you book.
Do you have child seats?
Yes. Car seats and booster seats are provided on request: please tell us your children's ages when you book.
Do you accept pets?
Small pets travel in a suitable carrier. Assistance dogs are welcome.
Area covered
Which destinations do you cover?
All of Haute-Savoie and Savoie from Annecy: Chamonix, Megève, La Clusaz, Courchevel, Méribel, Val Thorens. We also serve the region's airports and stations, Geneva, Lyon, Lausanne and Milan, as well as Paris, Nice and Monaco. We also travel to Switzerland, Germany and Liechtenstein: Zurich, Bern, Basel, Gstaad, Munich, Stuttgart, Frankfurt, Vaduz. More distant destinations, such as Rome, are available on request.
Another question?
Call us or write to us: we reply every day.