Privacy policy
This English translation is provided for information only. In the event of any discrepancy, the French version prevails.
Data controller
S.A.S AVA ALPES VTC ANNECY, 15 rue de la Donzière, 74600 Seynod, France. Contact: contact@avalpine.com.
Data we use
When you make a booking request or contact us, we use the information you give us:
- your name, phone number and email address;
- the details of your journey: places, date, time, number of passengers and pieces of luggage, flight or train number;
- any additional details you add to your request.
The booking form prepares a message that you send yourself via WhatsApp or by email. Your information then passes through the messaging service you have chosen, under its own terms.
Why we use it
- to respond to your request and set your price;
- to organise and carry out your journey;
- to issue your invoice and comply with our accounting and legal obligations.
This processing is based on the performance of the transport contract or on steps you take before entering into it, and on our legal obligations. We do not sell or rent your data, and we do not use it for advertising purposes.
Recipients
Your data is intended for AVA VTC and for the chauffeur assigned to your journey. If a journey is entrusted to a partner, only the information needed for the pick-up is passed on to them.
Retention period
Requests that do not lead to a booking are kept for a maximum of 3 years after our last exchange. Data relating to an invoiced service is kept for the period required by accounting obligations, which is 10 years.
Cookies and storage on your device
No analytics or advertising cookies are set without your consent.
A few items are essential for the website to work and do not require your consent:
- the sign-in cookie for your customer area, valid for 30 days;
- the draft of your booking request and your ticket, deleted when you close the tab;
- your language choice, and a note that you have already seen the opening sequence.
Your rights
You have the right to access, rectify, erase, object to, restrict and port your data. To exercise these rights, write to contact@avalpine.com. You may also lodge a complaint with the CNIL, the French data protection authority, at cnil.fr.
Customer area
The customer area opens with a link sent by email, with no password. Your bookings are kept there so we can run your trips and keep our accounts. You can ask for your contact details to be deleted from your customer area.